Request Status
Current stage of the medical record transfer.
Patient Record Request Details
Details for request ID RR003

Patient Name

Jeffrey Jones

MRN

MRN81279

Status

Denied

Requesting From

Central Clinic

Requested Date

5/9/2024

Case Details
Additional information and context for this request.

This record request was initiated for continuity of care following the patient's recent relocation. The patient, Jeffrey Jones, has a complex medical history including chronic hypertension and Type 2 Diabetes, managed by Central Clinic. We require the last 24 months of clinical notes, lab results, and imaging reports to ensure a safe and effective transition to our practice.

Please expedite this request as the patient has an upcoming appointment for medication management. The signed patient consent form is attached to the electronic request sent via the health information exchange (HIE).

Denial Reason

The request was denied due to an invalid or expired patient consent form. Please obtain a new consent form from the patient and resubmit the request.

Eligibility Results
Patient's coverage details based on last check.
StatusInactive
Plan NameUnitedHealthcare Choice Plus
Coverage Dates01/01/2023 - 12/31/2023
Primary Care Co-payN/A
Specialist Co-payN/A

Deductibles

IndividualN/A / N/A
FamilyN/A / N/A

Out-of-Pocket Max

IndividualN/A / N/A
FamilyN/A / N/A

Notes

Coverage terminated on 12/31/2023. Please check for new insurance.

J

Hi, I'm just checking on the status of my record transfer. Any updates?

May 12, 12:38 PM
Y

We've received your consent form. The records should be transferred shortly.

May 14, 2:59 PM
J

Just confirming my new address is on file for the transfer.

May 17, 12:46 AM
Y

The request is still in progress. We expect to have an update within 3-5 business days.

May 17, 11:44 PM
J

I have an appointment with the new specialist next month, so I'm hoping to have the records by then.

May 19, 4:40 PM
Y

We're still waiting for some documents from your previous clinic. We'll notify you once we receive them.

May 19, 8:17 PM
J

Hi, I'm just checking on the status of my record transfer. Any updates?

May 21, 9:07 AM
Y

We're still waiting for some documents from your previous clinic. We'll notify you once we receive them.

May 24, 3:25 AM
J

Okay, I will follow up with my previous provider to see what's causing the delay.

May 25, 5:50 PM