Request Status
Current stage of the medical record transfer.
Patient Record Request Details
Details for request ID RR007

Patient Name

Carol Williams

MRN

MRN45244

Status

Denied

Requesting From

St. Luke's Medical

Requested Date

10/15/2025

Case Details
Additional information and context for this request.

This record request was initiated for continuity of care following the patient's recent relocation. The patient, Carol Williams, has a complex medical history including chronic hypertension and Type 2 Diabetes, managed by St. Luke's Medical. We require the last 24 months of clinical notes, lab results, and imaging reports to ensure a safe and effective transition to our practice.

Please expedite this request as the patient has an upcoming appointment for medication management. The signed patient consent form is attached to the electronic request sent via the health information exchange (HIE).

Denial Reason

The request was denied due to an invalid or expired patient consent form. Please obtain a new consent form from the patient and resubmit the request.

Eligibility Results
Patient's coverage details based on last check.
StatusInactive
Plan NameUnitedHealthcare Choice Plus
Coverage Dates01/01/2023 - 12/31/2023
Primary Care Co-payN/A
Specialist Co-payN/A

Deductibles

IndividualN/A / N/A
FamilyN/A / N/A

Out-of-Pocket Max

IndividualN/A / N/A
FamilyN/A / N/A

Notes

Coverage terminated on 12/31/2023. Please check for new insurance.

C

I have an appointment with the new specialist next month, so I'm hoping to have the records by then.

Oct 18, 6:02 AM
Y

We've initiated the request with your previous provider and are awaiting their response.

Oct 19, 3:29 AM
C

Is it possible to get a copy of the records sent to my email as well?

Oct 20, 3:14 AM
Y

We're still waiting for some documents from your previous clinic. We'll notify you once we receive them.

Oct 20, 1:11 PM
C

Thanks for your help, I really appreciate it.

Oct 21, 7:24 AM
Y

Thank you for following up. Please let us know if they provide any new information.

Oct 22, 5:09 AM
C

I have an appointment with the new specialist next month, so I'm hoping to have the records by then.

Oct 25, 3:18 AM
Y

You're welcome. We're happy to help facilitate this process for you.

Oct 26, 2:06 AM
C

Thank you for the update! When do you think it will be completed?

Oct 26, 8:06 PM
Y

We're still waiting for some documents from your previous clinic. We'll notify you once we receive them.

Oct 28, 9:14 AM
C

Hi, I'm just checking on the status of my record transfer. Any updates?

Oct 28, 11:35 PM
Y

We've received your consent form. The records should be transferred shortly.

Oct 30, 8:19 PM
C

Thank you for the update! When do you think it will be completed?

Nov 2, 3:24 AM