Request Status
Current stage of the medical record transfer.
Patient Record Request Details
Details for request ID RR009

Patient Name

Brian Scott

MRN

MRN66903

Status

Denied

Requesting From

St. Luke's Medical

Requested Date

5/6/2025

Case Details
Additional information and context for this request.

This record request was initiated for continuity of care following the patient's recent relocation. The patient, Brian Scott, has a complex medical history including chronic hypertension and Type 2 Diabetes, managed by St. Luke's Medical. We require the last 24 months of clinical notes, lab results, and imaging reports to ensure a safe and effective transition to our practice.

Please expedite this request as the patient has an upcoming appointment for medication management. The signed patient consent form is attached to the electronic request sent via the health information exchange (HIE).

Denial Reason

The request was denied due to an invalid or expired patient consent form. Please obtain a new consent form from the patient and resubmit the request.

Eligibility Results
Patient's coverage details based on last check.
StatusInactive
Plan NameUnitedHealthcare Choice Plus
Coverage Dates01/01/2023 - 12/31/2023
Primary Care Co-payN/A
Specialist Co-payN/A

Deductibles

IndividualN/A / N/A
FamilyN/A / N/A

Out-of-Pocket Max

IndividualN/A / N/A
FamilyN/A / N/A

Notes

Coverage terminated on 12/31/2023. Please check for new insurance.

B

Thanks for your help, I really appreciate it.

May 8, 8:53 PM
Y

We're still waiting for some documents from your previous clinic. We'll notify you once we receive them.

May 11, 5:19 AM
B

Thank you for the update! When do you think it will be completed?

May 11, 12:08 PM
Y

The transfer is complete. The records are now available for your specialist.

May 14, 6:35 AM
B

Okay, I will follow up with my previous provider to see what's causing the delay.

May 15, 7:12 AM
Y

Certainly, we can provide you with a digital copy once the transfer is finalized.

May 16, 2:53 AM
B

I have an appointment with the new specialist next month, so I'm hoping to have the records by then.

May 17, 12:01 AM
Y

The transfer is complete. The records are now available for your specialist.

May 18, 2:06 AM
B

I've uploaded the consent form you requested. Please let me know if you need anything else.

May 20, 2:57 PM
Y

The request is still in progress. We expect to have an update within 3-5 business days.

May 20, 9:51 PM
B

Thank you for the update! When do you think it will be completed?

May 21, 4:41 PM
Y

We're still waiting for some documents from your previous clinic. We'll notify you once we receive them.

May 23, 10:25 PM
B

Okay, I will follow up with my previous provider to see what's causing the delay.

May 25, 1:19 PM