Request Status
Current stage of the medical record transfer.
Patient Record Request Details
Details for request ID RR010

Patient Name

Jessica Garcia

MRN

MRN19910

Status

Denied

Requesting From

Mercy General

Requested Date

6/6/2023

Case Details
Additional information and context for this request.

This record request was initiated for continuity of care following the patient's recent relocation. The patient, Jessica Garcia, has a complex medical history including chronic hypertension and Type 2 Diabetes, managed by Mercy General. We require the last 24 months of clinical notes, lab results, and imaging reports to ensure a safe and effective transition to our practice.

Please expedite this request as the patient has an upcoming appointment for medication management. The signed patient consent form is attached to the electronic request sent via the health information exchange (HIE).

Denial Reason

The request was denied due to an invalid or expired patient consent form. Please obtain a new consent form from the patient and resubmit the request.

Eligibility Results
Patient's coverage details based on last check.
StatusInactive
Plan NameUnitedHealthcare Choice Plus
Coverage Dates01/01/2023 - 12/31/2023
Primary Care Co-payN/A
Specialist Co-payN/A

Deductibles

IndividualN/A / N/A
FamilyN/A / N/A

Out-of-Pocket Max

IndividualN/A / N/A
FamilyN/A / N/A

Notes

Coverage terminated on 12/31/2023. Please check for new insurance.

J

Hi, I'm just checking on the status of my record transfer. Any updates?

Jun 9, 9:07 PM
Y

We've initiated the request with your previous provider and are awaiting their response.

Jun 10, 1:54 PM
J

Okay, I will follow up with my previous provider to see what's causing the delay.

Jun 12, 2:33 AM
Y

You're welcome. We're happy to help facilitate this process for you.

Jun 14, 10:15 AM