Patient Name
Sandra Adams
MRN
MRN71071
Status
Denied
Requesting From
Mercy General
Requested Date
3/11/2023
This record request was initiated for continuity of care following the patient's recent relocation. The patient, Sandra Adams, has a complex medical history including chronic hypertension and Type 2 Diabetes, managed by Mercy General. We require the last 24 months of clinical notes, lab results, and imaging reports to ensure a safe and effective transition to our practice.
Please expedite this request as the patient has an upcoming appointment for medication management. The signed patient consent form is attached to the electronic request sent via the health information exchange (HIE).
Denial Reason
The request was denied due to an invalid or expired patient consent form. Please obtain a new consent form from the patient and resubmit the request.
Deductibles
Out-of-Pocket Max
Notes
Coverage terminated on 12/31/2023. Please check for new insurance.
Thank you for the update! When do you think it will be completed?
The request is still in progress. We expect to have an update within 3-5 business days.
Just confirming my new address is on file for the transfer.
Certainly, we can provide you with a digital copy once the transfer is finalized.
Thanks for your help, I really appreciate it.
We've received your consent form. The records should be transferred shortly.
Can you confirm you received the documents I sent over last week?
We've updated your address. We'll ensure the records are sent to the correct location.
Okay, I will follow up with my previous provider to see what's causing the delay.
The request is still in progress. We expect to have an update within 3-5 business days.
Just confirming my new address is on file for the transfer.
We've received your consent form. The records should be transferred shortly.
Can you confirm you received the documents I sent over last week?