Request Status
Current stage of the medical record transfer.
Patient Record Request Details
Details for request ID RR013

Patient Name

Mary White

MRN

MRN65219

Status

Denied

Requesting From

Mount Sinai

Requested Date

7/12/2026

Case Details
Additional information and context for this request.

This record request was initiated for continuity of care following the patient's recent relocation. The patient, Mary White, has a complex medical history including chronic hypertension and Type 2 Diabetes, managed by Mount Sinai. We require the last 24 months of clinical notes, lab results, and imaging reports to ensure a safe and effective transition to our practice.

Please expedite this request as the patient has an upcoming appointment for medication management. The signed patient consent form is attached to the electronic request sent via the health information exchange (HIE).

Denial Reason

The request was denied due to an invalid or expired patient consent form. Please obtain a new consent form from the patient and resubmit the request.

Eligibility Results
Patient's coverage details based on last check.
StatusInactive
Plan NameUnitedHealthcare Choice Plus
Coverage Dates01/01/2023 - 12/31/2023
Primary Care Co-payN/A
Specialist Co-payN/A

Deductibles

IndividualN/A / N/A
FamilyN/A / N/A

Out-of-Pocket Max

IndividualN/A / N/A
FamilyN/A / N/A

Notes

Coverage terminated on 12/31/2023. Please check for new insurance.

M

Thank you for the update! When do you think it will be completed?

Jul 15, 3:32 PM
Y

The request is still in progress. We expect to have an update within 3-5 business days.

Jul 17, 3:35 AM
M

I've uploaded the consent form you requested. Please let me know if you need anything else.

Jul 19, 10:57 AM
Y

We're still waiting for some documents from your previous clinic. We'll notify you once we receive them.

Jul 21, 9:04 PM
M

Okay, I will follow up with my previous provider to see what's causing the delay.

Jul 22, 2:17 PM
Y

The transfer is complete. The records are now available for your specialist.

Jul 24, 9:58 AM
M

Just confirming my new address is on file for the transfer.

Jul 25, 3:10 PM
Y

We're still waiting for some documents from your previous clinic. We'll notify you once we receive them.

Jul 26, 7:46 AM
M

I've uploaded the consent form you requested. Please let me know if you need anything else.

Jul 29, 4:13 AM
Y

You're welcome. We're happy to help facilitate this process for you.

Jul 29, 8:41 PM
M

Hi, I'm just checking on the status of my record transfer. Any updates?

Aug 1, 12:21 AM
Y

Thank you for following up. Please let us know if they provide any new information.

Aug 2, 9:01 PM
M

Can you confirm you received the documents I sent over last week?

Aug 5, 4:02 AM
Y

We've received your consent form. The records should be transferred shortly.

Aug 7, 8:18 AM
M

Can you confirm you received the documents I sent over last week?

Aug 7, 4:18 PM