Request Status
Current stage of the medical record transfer.
Patient Record Request Details
Details for request ID RR018

Patient Name

Linda Wilson

MRN

MRN40292

Status

Denied

Requesting From

Suburban Health

Requested Date

11/8/2023

Case Details
Additional information and context for this request.

This record request was initiated for continuity of care following the patient's recent relocation. The patient, Linda Wilson, has a complex medical history including chronic hypertension and Type 2 Diabetes, managed by Suburban Health. We require the last 24 months of clinical notes, lab results, and imaging reports to ensure a safe and effective transition to our practice.

Please expedite this request as the patient has an upcoming appointment for medication management. The signed patient consent form is attached to the electronic request sent via the health information exchange (HIE).

Denial Reason

The request was denied due to an invalid or expired patient consent form. Please obtain a new consent form from the patient and resubmit the request.

Eligibility Results
Patient's coverage details based on last check.
StatusInactive
Plan NameUnitedHealthcare Choice Plus
Coverage Dates01/01/2023 - 12/31/2023
Primary Care Co-payN/A
Specialist Co-payN/A

Deductibles

IndividualN/A / N/A
FamilyN/A / N/A

Out-of-Pocket Max

IndividualN/A / N/A
FamilyN/A / N/A

Notes

Coverage terminated on 12/31/2023. Please check for new insurance.

L

Thanks for your help, I really appreciate it.

Nov 9, 7:07 AM
Y

Thank you for following up. Please let us know if they provide any new information.

Nov 11, 10:29 AM
L

Okay, I will follow up with my previous provider to see what's causing the delay.

Nov 12, 7:44 PM
Y

We've initiated the request with your previous provider and are awaiting their response.

Nov 14, 8:49 AM
L

Thanks for your help, I really appreciate it.

Nov 16, 2:02 AM
Y

Certainly, we can provide you with a digital copy once the transfer is finalized.

Nov 16, 3:27 AM
L

I have an appointment with the new specialist next month, so I'm hoping to have the records by then.

Nov 17, 1:04 AM
Y

Certainly, we can provide you with a digital copy once the transfer is finalized.

Nov 19, 2:01 AM
L

Just confirming my new address is on file for the transfer.

Nov 20, 9:39 AM
Y

The transfer is complete. The records are now available for your specialist.

Nov 22, 4:34 AM
L

Okay, I will follow up with my previous provider to see what's causing the delay.

Nov 24, 11:23 AM
Y

You're welcome. We're happy to help facilitate this process for you.

Nov 24, 5:04 PM
L

I've uploaded the consent form you requested. Please let me know if you need anything else.

Nov 25, 8:19 AM
Y

We've received your consent form. The records should be transferred shortly.

Nov 26, 2:01 AM