Request Status
Current stage of the medical record transfer.
Patient Record Request Details
Details for request ID RR022

Patient Name

Cynthia Adams

MRN

MRN37749

Status

Denied

Requesting From

Community Clinic

Requested Date

10/1/2024

Case Details
Additional information and context for this request.

This record request was initiated for continuity of care following the patient's recent relocation. The patient, Cynthia Adams, has a complex medical history including chronic hypertension and Type 2 Diabetes, managed by Community Clinic. We require the last 24 months of clinical notes, lab results, and imaging reports to ensure a safe and effective transition to our practice.

Please expedite this request as the patient has an upcoming appointment for medication management. The signed patient consent form is attached to the electronic request sent via the health information exchange (HIE).

Denial Reason

The request was denied due to an invalid or expired patient consent form. Please obtain a new consent form from the patient and resubmit the request.

Eligibility Results
Patient's coverage details based on last check.
StatusInactive
Plan NameUnitedHealthcare Choice Plus
Coverage Dates01/01/2023 - 12/31/2023
Primary Care Co-payN/A
Specialist Co-payN/A

Deductibles

IndividualN/A / N/A
FamilyN/A / N/A

Out-of-Pocket Max

IndividualN/A / N/A
FamilyN/A / N/A

Notes

Coverage terminated on 12/31/2023. Please check for new insurance.

C

Thanks for your help, I really appreciate it.

Oct 3, 8:37 PM
Y

Thank you for following up. Please let us know if they provide any new information.

Oct 4, 11:33 AM
C

Thank you for the update! When do you think it will be completed?

Oct 5, 9:53 AM
Y

The request is still in progress. We expect to have an update within 3-5 business days.

Oct 8, 5:27 AM
C

Just confirming my new address is on file for the transfer.

Oct 9, 11:32 PM
Y

Certainly, we can provide you with a digital copy once the transfer is finalized.

Oct 12, 4:16 AM
C

Hi, I'm just checking on the status of my record transfer. Any updates?

Oct 12, 12:20 PM
Y

The transfer is complete. The records are now available for your specialist.

Oct 14, 11:46 AM
C

Okay, I will follow up with my previous provider to see what's causing the delay.

Oct 16, 4:23 PM
Y

We've received your consent form. The records should be transferred shortly.

Oct 18, 3:22 AM
C

Okay, I will follow up with my previous provider to see what's causing the delay.

Oct 19, 2:52 PM
Y

Certainly, we can provide you with a digital copy once the transfer is finalized.

Oct 20, 10:48 AM
C

Is it possible to get a copy of the records sent to my email as well?

Oct 22, 7:35 PM