Request Status
Current stage of the medical record transfer.
Patient Record Request Details
Details for request ID RR023

Patient Name

Kathleen Clark

MRN

MRN23177

Status

Denied

Requesting From

City Medical Center

Requested Date

3/30/2023

Case Details
Additional information and context for this request.

This record request was initiated for continuity of care following the patient's recent relocation. The patient, Kathleen Clark, has a complex medical history including chronic hypertension and Type 2 Diabetes, managed by City Medical Center. We require the last 24 months of clinical notes, lab results, and imaging reports to ensure a safe and effective transition to our practice.

Please expedite this request as the patient has an upcoming appointment for medication management. The signed patient consent form is attached to the electronic request sent via the health information exchange (HIE).

Denial Reason

The request was denied due to an invalid or expired patient consent form. Please obtain a new consent form from the patient and resubmit the request.

Eligibility Results
Patient's coverage details based on last check.
StatusInactive
Plan NameUnitedHealthcare Choice Plus
Coverage Dates01/01/2023 - 12/31/2023
Primary Care Co-payN/A
Specialist Co-payN/A

Deductibles

IndividualN/A / N/A
FamilyN/A / N/A

Out-of-Pocket Max

IndividualN/A / N/A
FamilyN/A / N/A

Notes

Coverage terminated on 12/31/2023. Please check for new insurance.

K

Okay, I will follow up with my previous provider to see what's causing the delay.

Apr 1, 8:43 AM
Y

We've updated your address. We'll ensure the records are sent to the correct location.

Apr 2, 5:13 PM
K

Thanks for your help, I really appreciate it.

Apr 3, 7:18 AM
Y

We've received your consent form. The records should be transferred shortly.

Apr 5, 3:39 PM
K

Is it possible to get a copy of the records sent to my email as well?

Apr 5, 10:15 PM
Y

We're still waiting for some documents from your previous clinic. We'll notify you once we receive them.

Apr 7, 3:45 AM
K

I've uploaded the consent form you requested. Please let me know if you need anything else.

Apr 9, 3:49 PM
Y

We're still waiting for some documents from your previous clinic. We'll notify you once we receive them.

Apr 10, 8:58 PM
K

Just confirming my new address is on file for the transfer.

Apr 12, 5:34 PM
Y

You're welcome. We're happy to help facilitate this process for you.

Apr 13, 9:06 PM
K

Is it possible to get a copy of the records sent to my email as well?

Apr 15, 8:27 AM