Request Status
Current stage of the medical record transfer.
Patient Record Request Details
Details for request ID RR023

Patient Name

Michelle Adams

MRN

MRN92258

Status

Denied

Requesting From

St. Luke's Medical

Requested Date

6/18/2026

Case Details
Additional information and context for this request.

This record request was initiated for continuity of care following the patient's recent relocation. The patient, Michelle Adams, has a complex medical history including chronic hypertension and Type 2 Diabetes, managed by St. Luke's Medical. We require the last 24 months of clinical notes, lab results, and imaging reports to ensure a safe and effective transition to our practice.

Please expedite this request as the patient has an upcoming appointment for medication management. The signed patient consent form is attached to the electronic request sent via the health information exchange (HIE).

Denial Reason

The request was denied due to an invalid or expired patient consent form. Please obtain a new consent form from the patient and resubmit the request.

Eligibility Results
Patient's coverage details based on last check.
StatusInactive
Plan NameUnitedHealthcare Choice Plus
Coverage Dates01/01/2023 - 12/31/2023
Primary Care Co-payN/A
Specialist Co-payN/A

Deductibles

IndividualN/A / N/A
FamilyN/A / N/A

Out-of-Pocket Max

IndividualN/A / N/A
FamilyN/A / N/A

Notes

Coverage terminated on 12/31/2023. Please check for new insurance.

M

Is it possible to get a copy of the records sent to my email as well?

Jun 21, 7:54 AM
Y

Thank you for following up. Please let us know if they provide any new information.

Jun 23, 7:35 PM
M

Hi, I'm just checking on the status of my record transfer. Any updates?

Jun 24, 12:54 AM
Y

You're welcome. We're happy to help facilitate this process for you.

Jun 26, 2:31 PM
M

I have an appointment with the new specialist next month, so I'm hoping to have the records by then.

Jun 29, 8:49 AM
Y

You're welcome. We're happy to help facilitate this process for you.

Jun 29, 10:08 PM
M

Thanks for your help, I really appreciate it.

Jul 1, 4:08 PM
Y

We've updated your address. We'll ensure the records are sent to the correct location.

Jul 3, 8:49 PM
M

Thanks for your help, I really appreciate it.

Jul 6, 12:17 AM
Y

Thank you for following up. Please let us know if they provide any new information.

Jul 7, 1:57 PM
M

Thank you for the update! When do you think it will be completed?

Jul 8, 1:26 PM
Y

We're still waiting for some documents from your previous clinic. We'll notify you once we receive them.

Jul 9, 2:45 AM
M

Hi, I'm just checking on the status of my record transfer. Any updates?

Jul 9, 8:19 PM
Y

The transfer is complete. The records are now available for your specialist.

Jul 11, 7:21 AM
M

Okay, I will follow up with my previous provider to see what's causing the delay.

Jul 12, 5:13 PM