Request Status
Current stage of the medical record transfer.
Patient Record Request Details
Details for request ID RR024

Patient Name

Thomas Anderson

MRN

MRN60945

Status

Denied

Requesting From

City Medical Center

Requested Date

9/19/2025

Case Details
Additional information and context for this request.

This record request was initiated for continuity of care following the patient's recent relocation. The patient, Thomas Anderson, has a complex medical history including chronic hypertension and Type 2 Diabetes, managed by City Medical Center. We require the last 24 months of clinical notes, lab results, and imaging reports to ensure a safe and effective transition to our practice.

Please expedite this request as the patient has an upcoming appointment for medication management. The signed patient consent form is attached to the electronic request sent via the health information exchange (HIE).

Denial Reason

The request was denied due to an invalid or expired patient consent form. Please obtain a new consent form from the patient and resubmit the request.

Eligibility Results
Patient's coverage details based on last check.
StatusInactive
Plan NameUnitedHealthcare Choice Plus
Coverage Dates01/01/2023 - 12/31/2023
Primary Care Co-payN/A
Specialist Co-payN/A

Deductibles

IndividualN/A / N/A
FamilyN/A / N/A

Out-of-Pocket Max

IndividualN/A / N/A
FamilyN/A / N/A

Notes

Coverage terminated on 12/31/2023. Please check for new insurance.

T

I have an appointment with the new specialist next month, so I'm hoping to have the records by then.

Sep 21, 11:32 PM
Y

Thank you for following up. Please let us know if they provide any new information.

Sep 24, 6:23 AM
T

Okay, I will follow up with my previous provider to see what's causing the delay.

Sep 25, 3:44 PM
Y

We've received your consent form. The records should be transferred shortly.

Sep 27, 6:30 PM
T

Thank you for the update! When do you think it will be completed?

Sep 29, 4:50 AM
Y

We've received your consent form. The records should be transferred shortly.

Sep 29, 5:40 PM
T

I have an appointment with the new specialist next month, so I'm hoping to have the records by then.

Sep 30, 2:10 PM
Y

The transfer is complete. The records are now available for your specialist.

Oct 1, 1:08 AM
T

Thank you for the update! When do you think it will be completed?

Oct 1, 10:25 AM
Y

The request is still in progress. We expect to have an update within 3-5 business days.

Oct 1, 7:52 PM
T

Is it possible to get a copy of the records sent to my email as well?

Oct 3, 11:27 AM
Y

The transfer is complete. The records are now available for your specialist.

Oct 4, 6:56 AM
T

Is it possible to get a copy of the records sent to my email as well?

Oct 6, 3:34 AM
Y

We've initiated the request with your previous provider and are awaiting their response.

Oct 7, 5:23 PM
T

Can you confirm you received the documents I sent over last week?

Oct 10, 3:46 PM