Request Status
Current stage of the medical record transfer.
Patient Record Request Details
Details for request ID RR025

Patient Name

Robert Lee

MRN

MRN14564

Status

Denied

Requesting From

Suburban Health

Requested Date

7/6/2025

Case Details
Additional information and context for this request.

This record request was initiated for continuity of care following the patient's recent relocation. The patient, Robert Lee, has a complex medical history including chronic hypertension and Type 2 Diabetes, managed by Suburban Health. We require the last 24 months of clinical notes, lab results, and imaging reports to ensure a safe and effective transition to our practice.

Please expedite this request as the patient has an upcoming appointment for medication management. The signed patient consent form is attached to the electronic request sent via the health information exchange (HIE).

Denial Reason

The request was denied due to an invalid or expired patient consent form. Please obtain a new consent form from the patient and resubmit the request.

Eligibility Results
Patient's coverage details based on last check.
StatusInactive
Plan NameUnitedHealthcare Choice Plus
Coverage Dates01/01/2023 - 12/31/2023
Primary Care Co-payN/A
Specialist Co-payN/A

Deductibles

IndividualN/A / N/A
FamilyN/A / N/A

Out-of-Pocket Max

IndividualN/A / N/A
FamilyN/A / N/A

Notes

Coverage terminated on 12/31/2023. Please check for new insurance.

R

I have an appointment with the new specialist next month, so I'm hoping to have the records by then.

Jul 9, 1:50 AM
Y

We're still waiting for some documents from your previous clinic. We'll notify you once we receive them.

Jul 9, 3:01 PM
R

Thank you for the update! When do you think it will be completed?

Jul 12, 12:06 PM
Y

We've updated your address. We'll ensure the records are sent to the correct location.

Jul 14, 9:27 AM
R

Is it possible to get a copy of the records sent to my email as well?

Jul 16, 12:09 AM
Y

We've updated your address. We'll ensure the records are sent to the correct location.

Jul 16, 6:54 AM
R

Can you confirm you received the documents I sent over last week?

Jul 17, 12:25 PM