Request Status
Current stage of the medical record transfer.
Patient Record Request Details
Details for request ID RR025

Patient Name

Michael Doe

MRN

MRN22760

Status

Denied

Requesting From

City Medical Center

Requested Date

2/6/2026

Case Details
Additional information and context for this request.

This record request was initiated for continuity of care following the patient's recent relocation. The patient, Michael Doe, has a complex medical history including chronic hypertension and Type 2 Diabetes, managed by City Medical Center. We require the last 24 months of clinical notes, lab results, and imaging reports to ensure a safe and effective transition to our practice.

Please expedite this request as the patient has an upcoming appointment for medication management. The signed patient consent form is attached to the electronic request sent via the health information exchange (HIE).

Denial Reason

The request was denied due to an invalid or expired patient consent form. Please obtain a new consent form from the patient and resubmit the request.

Eligibility Results
Patient's coverage details based on last check.
StatusInactive
Plan NameUnitedHealthcare Choice Plus
Coverage Dates01/01/2023 - 12/31/2023
Primary Care Co-payN/A
Specialist Co-payN/A

Deductibles

IndividualN/A / N/A
FamilyN/A / N/A

Out-of-Pocket Max

IndividualN/A / N/A
FamilyN/A / N/A

Notes

Coverage terminated on 12/31/2023. Please check for new insurance.

M

Hi, I'm just checking on the status of my record transfer. Any updates?

Feb 7, 11:37 AM
Y

The request is still in progress. We expect to have an update within 3-5 business days.

Feb 10, 5:16 AM
M

Thank you for the update! When do you think it will be completed?

Feb 12, 10:39 PM
Y

Certainly, we can provide you with a digital copy once the transfer is finalized.

Feb 15, 1:43 PM
M

Just confirming my new address is on file for the transfer.

Feb 16, 2:49 AM
Y

We've updated your address. We'll ensure the records are sent to the correct location.

Feb 17, 9:15 AM
M

Is it possible to get a copy of the records sent to my email as well?

Feb 19, 3:05 AM
Y

We've initiated the request with your previous provider and are awaiting their response.

Feb 19, 4:41 AM
M

Thank you for the update! When do you think it will be completed?

Feb 20, 2:31 PM
Y

The transfer is complete. The records are now available for your specialist.

Feb 22, 6:43 PM
M

Just confirming my new address is on file for the transfer.

Feb 25, 6:03 AM
Y

You're welcome. We're happy to help facilitate this process for you.

Feb 25, 10:52 PM
M

Just confirming my new address is on file for the transfer.

Feb 28, 8:03 AM
Y

We're still waiting for some documents from your previous clinic. We'll notify you once we receive them.

Mar 2, 7:23 PM