Request Status
Current stage of the medical record transfer.
Patient Record Request Details
Details for request ID RR028

Patient Name

Robert Hill

MRN

MRN93257

Status

In Progress

Requesting From

Mercy General

Requested Date

3/16/2023

Case Details
Additional information and context for this request.

This record request was initiated for continuity of care following the patient's recent relocation. The patient, Robert Hill, has a complex medical history including chronic hypertension and Type 2 Diabetes, managed by Mercy General. We require the last 24 months of clinical notes, lab results, and imaging reports to ensure a safe and effective transition to our practice.

Please expedite this request as the patient has an upcoming appointment for medication management. The signed patient consent form is attached to the electronic request sent via the health information exchange (HIE).

Eligibility Results
Patient's coverage details based on last check.
StatusActive
Plan NameBlueCross PPO Gold
Coverage Dates01/01/2024 - 12/31/2024
Primary Care Co-pay$25
Specialist Co-pay$50

Deductibles

Individual$850.75 / $1,500
Family$1,250.00 / $3,000

Out-of-Pocket Max

Individual$2,100.50 / $5,000
Family$3,500.00 / $10,000

R

Just confirming my new address is on file for the transfer.

Mar 19, 2:34 AM
Y

Thank you for following up. Please let us know if they provide any new information.

Mar 20, 10:50 AM
R

Thank you for the update! When do you think it will be completed?

Mar 20, 12:04 PM
Y

The request is still in progress. We expect to have an update within 3-5 business days.

Mar 21, 6:48 PM
R

Just confirming my new address is on file for the transfer.

Mar 22, 7:50 AM
Y

We've initiated the request with your previous provider and are awaiting their response.

Mar 22, 10:52 PM
R

Okay, I will follow up with my previous provider to see what's causing the delay.

Mar 25, 7:35 PM
Y

The transfer is complete. The records are now available for your specialist.

Mar 27, 1:51 AM
R

Can you confirm you received the documents I sent over last week?

Mar 29, 6:30 PM
Y

The request is still in progress. We expect to have an update within 3-5 business days.

Apr 1, 5:38 AM
R

Thanks for your help, I really appreciate it.

Apr 1, 12:30 PM
Y

We've updated your address. We'll ensure the records are sent to the correct location.

Apr 3, 10:43 PM