Request Status
Current stage of the medical record transfer.
Patient Record Request Details
Details for request ID RR028

Patient Name

Kimberly Roberts

MRN

MRN26333

Status

Denied

Requesting From

General Hospital

Requested Date

3/29/2025

Case Details
Additional information and context for this request.

This record request was initiated for continuity of care following the patient's recent relocation. The patient, Kimberly Roberts, has a complex medical history including chronic hypertension and Type 2 Diabetes, managed by General Hospital. We require the last 24 months of clinical notes, lab results, and imaging reports to ensure a safe and effective transition to our practice.

Please expedite this request as the patient has an upcoming appointment for medication management. The signed patient consent form is attached to the electronic request sent via the health information exchange (HIE).

Denial Reason

The request was denied due to an invalid or expired patient consent form. Please obtain a new consent form from the patient and resubmit the request.

Eligibility Results
Patient's coverage details based on last check.
StatusInactive
Plan NameUnitedHealthcare Choice Plus
Coverage Dates01/01/2023 - 12/31/2023
Primary Care Co-payN/A
Specialist Co-payN/A

Deductibles

IndividualN/A / N/A
FamilyN/A / N/A

Out-of-Pocket Max

IndividualN/A / N/A
FamilyN/A / N/A

Notes

Coverage terminated on 12/31/2023. Please check for new insurance.

K

Hi, I'm just checking on the status of my record transfer. Any updates?

Apr 1, 3:07 AM
Y

We're still waiting for some documents from your previous clinic. We'll notify you once we receive them.

Apr 2, 5:43 AM
K

Okay, I will follow up with my previous provider to see what's causing the delay.

Apr 4, 11:20 PM
Y

We're still waiting for some documents from your previous clinic. We'll notify you once we receive them.

Apr 6, 8:45 PM
K

Thanks for your help, I really appreciate it.

Apr 9, 12:01 AM
Y

We've initiated the request with your previous provider and are awaiting their response.

Apr 10, 11:50 PM
K

I have an appointment with the new specialist next month, so I'm hoping to have the records by then.

Apr 12, 4:04 AM
Y

The transfer is complete. The records are now available for your specialist.

Apr 13, 8:13 PM
K

Just confirming my new address is on file for the transfer.

Apr 16, 8:21 AM