Request Status
Current stage of the medical record transfer.
Patient Record Request Details
Details for request ID RR028

Patient Name

Matthew Taylor

MRN

MRN47771

Status

Denied

Requesting From

University Hospital

Requested Date

9/12/2025

Case Details
Additional information and context for this request.

This record request was initiated for continuity of care following the patient's recent relocation. The patient, Matthew Taylor, has a complex medical history including chronic hypertension and Type 2 Diabetes, managed by University Hospital. We require the last 24 months of clinical notes, lab results, and imaging reports to ensure a safe and effective transition to our practice.

Please expedite this request as the patient has an upcoming appointment for medication management. The signed patient consent form is attached to the electronic request sent via the health information exchange (HIE).

Denial Reason

The request was denied due to an invalid or expired patient consent form. Please obtain a new consent form from the patient and resubmit the request.

Eligibility Results
Patient's coverage details based on last check.
StatusInactive
Plan NameUnitedHealthcare Choice Plus
Coverage Dates01/01/2023 - 12/31/2023
Primary Care Co-payN/A
Specialist Co-payN/A

Deductibles

IndividualN/A / N/A
FamilyN/A / N/A

Out-of-Pocket Max

IndividualN/A / N/A
FamilyN/A / N/A

Notes

Coverage terminated on 12/31/2023. Please check for new insurance.

M

I've uploaded the consent form you requested. Please let me know if you need anything else.

Sep 15, 12:53 PM
Y

Thank you for following up. Please let us know if they provide any new information.

Sep 16, 3:16 PM
M

Just confirming my new address is on file for the transfer.

Sep 18, 5:27 PM
Y

We've initiated the request with your previous provider and are awaiting their response.

Sep 18, 8:20 PM
M

Thank you for the update! When do you think it will be completed?

Sep 19, 9:09 AM
Y

The request is still in progress. We expect to have an update within 3-5 business days.

Sep 20, 7:57 AM
M

Just confirming my new address is on file for the transfer.

Sep 20, 5:38 PM
Y

We've initiated the request with your previous provider and are awaiting their response.

Sep 21, 11:32 PM
M

Okay, I will follow up with my previous provider to see what's causing the delay.

Sep 24, 12:58 PM
Y

We've initiated the request with your previous provider and are awaiting their response.

Sep 27, 3:00 AM
M

I have an appointment with the new specialist next month, so I'm hoping to have the records by then.

Sep 29, 9:00 AM
Y

The transfer is complete. The records are now available for your specialist.

Sep 29, 5:10 PM
M

Okay, I will follow up with my previous provider to see what's causing the delay.

Sep 30, 6:17 AM