Request Status
Current stage of the medical record transfer.
Patient Record Request Details
Details for request ID RR034

Patient Name

Laura Mitchell

MRN

MRN99049

Status

Denied

Requesting From

Mount Sinai

Requested Date

2/15/2024

Case Details
Additional information and context for this request.

This record request was initiated for continuity of care following the patient's recent relocation. The patient, Laura Mitchell, has a complex medical history including chronic hypertension and Type 2 Diabetes, managed by Mount Sinai. We require the last 24 months of clinical notes, lab results, and imaging reports to ensure a safe and effective transition to our practice.

Please expedite this request as the patient has an upcoming appointment for medication management. The signed patient consent form is attached to the electronic request sent via the health information exchange (HIE).

Denial Reason

The request was denied due to an invalid or expired patient consent form. Please obtain a new consent form from the patient and resubmit the request.

Eligibility Results
Patient's coverage details based on last check.
StatusInactive
Plan NameUnitedHealthcare Choice Plus
Coverage Dates01/01/2023 - 12/31/2023
Primary Care Co-payN/A
Specialist Co-payN/A

Deductibles

IndividualN/A / N/A
FamilyN/A / N/A

Out-of-Pocket Max

IndividualN/A / N/A
FamilyN/A / N/A

Notes

Coverage terminated on 12/31/2023. Please check for new insurance.

L

Okay, I will follow up with my previous provider to see what's causing the delay.

Feb 16, 12:42 PM
Y

We've initiated the request with your previous provider and are awaiting their response.

Feb 18, 12:56 AM
L

I've uploaded the consent form you requested. Please let me know if you need anything else.

Feb 18, 6:24 AM
Y

We've initiated the request with your previous provider and are awaiting their response.

Feb 18, 8:46 AM
L

Just confirming my new address is on file for the transfer.

Feb 19, 1:03 PM
Y

We've initiated the request with your previous provider and are awaiting their response.

Feb 20, 5:45 PM
L

Thank you for the update! When do you think it will be completed?

Feb 21, 5:27 PM
Y

You're welcome. We're happy to help facilitate this process for you.

Feb 23, 6:08 PM
L

I have an appointment with the new specialist next month, so I'm hoping to have the records by then.

Feb 25, 5:46 AM
Y

The request is still in progress. We expect to have an update within 3-5 business days.

Feb 27, 12:42 PM
L

I have an appointment with the new specialist next month, so I'm hoping to have the records by then.

Mar 1, 6:48 AM
Y

The request is still in progress. We expect to have an update within 3-5 business days.

Mar 1, 12:30 PM
L

Thank you for the update! When do you think it will be completed?

Mar 3, 6:48 PM