Request Status
Current stage of the medical record transfer.
Patient Record Request Details
Details for request ID RR036

Patient Name

Charles Lee

MRN

MRN94397

Status

Denied

Requesting From

St. Luke's Medical

Requested Date

8/5/2023

Case Details
Additional information and context for this request.

This record request was initiated for continuity of care following the patient's recent relocation. The patient, Charles Lee, has a complex medical history including chronic hypertension and Type 2 Diabetes, managed by St. Luke's Medical. We require the last 24 months of clinical notes, lab results, and imaging reports to ensure a safe and effective transition to our practice.

Please expedite this request as the patient has an upcoming appointment for medication management. The signed patient consent form is attached to the electronic request sent via the health information exchange (HIE).

Denial Reason

The request was denied due to an invalid or expired patient consent form. Please obtain a new consent form from the patient and resubmit the request.

Eligibility Results
Patient's coverage details based on last check.
StatusInactive
Plan NameUnitedHealthcare Choice Plus
Coverage Dates01/01/2023 - 12/31/2023
Primary Care Co-payN/A
Specialist Co-payN/A

Deductibles

IndividualN/A / N/A
FamilyN/A / N/A

Out-of-Pocket Max

IndividualN/A / N/A
FamilyN/A / N/A

Notes

Coverage terminated on 12/31/2023. Please check for new insurance.

C

Thanks for your help, I really appreciate it.

Aug 8, 1:17 PM
Y

The request is still in progress. We expect to have an update within 3-5 business days.

Aug 10, 9:30 AM
C

Hi, I'm just checking on the status of my record transfer. Any updates?

Aug 13, 9:03 AM
Y

Certainly, we can provide you with a digital copy once the transfer is finalized.

Aug 15, 5:19 PM
C

Is it possible to get a copy of the records sent to my email as well?

Aug 17, 7:06 PM
Y

We've received your consent form. The records should be transferred shortly.

Aug 20, 1:40 PM
C

Can you confirm you received the documents I sent over last week?

Aug 20, 3:32 PM
Y

You're welcome. We're happy to help facilitate this process for you.

Aug 20, 8:53 PM
C

Is it possible to get a copy of the records sent to my email as well?

Aug 22, 8:55 PM
Y

We're still waiting for some documents from your previous clinic. We'll notify you once we receive them.

Aug 24, 5:02 AM
C

I've uploaded the consent form you requested. Please let me know if you need anything else.

Aug 25, 11:32 AM
Y

We've received your consent form. The records should be transferred shortly.

Aug 26, 9:47 AM
C

Is it possible to get a copy of the records sent to my email as well?

Aug 28, 1:29 PM
Y

Thank you for following up. Please let us know if they provide any new information.

Aug 29, 7:53 AM