Request Status
Current stage of the medical record transfer.
Patient Record Request Details
Details for request ID RR038

Patient Name

Mary Phillips

MRN

MRN17677

Status

Denied

Requesting From

City Medical Center

Requested Date

9/9/2023

Case Details
Additional information and context for this request.

This record request was initiated for continuity of care following the patient's recent relocation. The patient, Mary Phillips, has a complex medical history including chronic hypertension and Type 2 Diabetes, managed by City Medical Center. We require the last 24 months of clinical notes, lab results, and imaging reports to ensure a safe and effective transition to our practice.

Please expedite this request as the patient has an upcoming appointment for medication management. The signed patient consent form is attached to the electronic request sent via the health information exchange (HIE).

Denial Reason

The request was denied due to an invalid or expired patient consent form. Please obtain a new consent form from the patient and resubmit the request.

Eligibility Results
Patient's coverage details based on last check.
StatusInactive
Plan NameUnitedHealthcare Choice Plus
Coverage Dates01/01/2023 - 12/31/2023
Primary Care Co-payN/A
Specialist Co-payN/A

Deductibles

IndividualN/A / N/A
FamilyN/A / N/A

Out-of-Pocket Max

IndividualN/A / N/A
FamilyN/A / N/A

Notes

Coverage terminated on 12/31/2023. Please check for new insurance.

M

Hi, I'm just checking on the status of my record transfer. Any updates?

Sep 10, 4:56 PM
Y

Thank you for following up. Please let us know if they provide any new information.

Sep 11, 2:29 AM
M

Thank you for the update! When do you think it will be completed?

Sep 11, 7:20 AM
Y

You're welcome. We're happy to help facilitate this process for you.

Sep 11, 6:39 PM
M

I've uploaded the consent form you requested. Please let me know if you need anything else.

Sep 14, 3:20 AM
Y

Thank you for following up. Please let us know if they provide any new information.

Sep 17, 1:40 AM
M

Can you confirm you received the documents I sent over last week?

Sep 18, 1:46 AM
Y

You're welcome. We're happy to help facilitate this process for you.

Sep 20, 9:13 AM
M

Is it possible to get a copy of the records sent to my email as well?

Sep 21, 1:03 AM