Request Status
Current stage of the medical record transfer.
Patient Record Request Details
Details for request ID RR042

Patient Name

Deborah Phillips

MRN

MRN88229

Status

Denied

Requesting From

Community Clinic

Requested Date

12/24/2023

Case Details
Additional information and context for this request.

This record request was initiated for continuity of care following the patient's recent relocation. The patient, Deborah Phillips, has a complex medical history including chronic hypertension and Type 2 Diabetes, managed by Community Clinic. We require the last 24 months of clinical notes, lab results, and imaging reports to ensure a safe and effective transition to our practice.

Please expedite this request as the patient has an upcoming appointment for medication management. The signed patient consent form is attached to the electronic request sent via the health information exchange (HIE).

Denial Reason

The request was denied due to an invalid or expired patient consent form. Please obtain a new consent form from the patient and resubmit the request.

Eligibility Results
Patient's coverage details based on last check.
StatusInactive
Plan NameUnitedHealthcare Choice Plus
Coverage Dates01/01/2023 - 12/31/2023
Primary Care Co-payN/A
Specialist Co-payN/A

Deductibles

IndividualN/A / N/A
FamilyN/A / N/A

Out-of-Pocket Max

IndividualN/A / N/A
FamilyN/A / N/A

Notes

Coverage terminated on 12/31/2023. Please check for new insurance.

D

Hi, I'm just checking on the status of my record transfer. Any updates?

Dec 27, 12:15 AM
Y

We're still waiting for some documents from your previous clinic. We'll notify you once we receive them.

Dec 29, 1:09 AM
D

Okay, I will follow up with my previous provider to see what's causing the delay.

Dec 29, 6:12 PM
Y

We've received your consent form. The records should be transferred shortly.

Dec 30, 9:48 AM
D

Can you confirm you received the documents I sent over last week?

Jan 2, 3:04 AM
Y

The request is still in progress. We expect to have an update within 3-5 business days.

Jan 4, 5:19 AM
D

Can you confirm you received the documents I sent over last week?

Jan 4, 12:17 PM
Y

We've received your consent form. The records should be transferred shortly.

Jan 5, 4:07 AM