Request Status
Current stage of the medical record transfer.
Patient Record Request Details
Details for request ID RR044

Patient Name

Patricia Thompson

MRN

MRN45723

Status

Denied

Requesting From

Suburban Health

Requested Date

10/9/2024

Case Details
Additional information and context for this request.

This record request was initiated for continuity of care following the patient's recent relocation. The patient, Patricia Thompson, has a complex medical history including chronic hypertension and Type 2 Diabetes, managed by Suburban Health. We require the last 24 months of clinical notes, lab results, and imaging reports to ensure a safe and effective transition to our practice.

Please expedite this request as the patient has an upcoming appointment for medication management. The signed patient consent form is attached to the electronic request sent via the health information exchange (HIE).

Denial Reason

The request was denied due to an invalid or expired patient consent form. Please obtain a new consent form from the patient and resubmit the request.

Eligibility Results
Patient's coverage details based on last check.
StatusInactive
Plan NameUnitedHealthcare Choice Plus
Coverage Dates01/01/2023 - 12/31/2023
Primary Care Co-payN/A
Specialist Co-payN/A

Deductibles

IndividualN/A / N/A
FamilyN/A / N/A

Out-of-Pocket Max

IndividualN/A / N/A
FamilyN/A / N/A

Notes

Coverage terminated on 12/31/2023. Please check for new insurance.

P

I have an appointment with the new specialist next month, so I'm hoping to have the records by then.

Oct 12, 8:10 PM
Y

The transfer is complete. The records are now available for your specialist.

Oct 12, 10:51 PM
P

Can you confirm you received the documents I sent over last week?

Oct 14, 12:45 AM
Y

You're welcome. We're happy to help facilitate this process for you.

Oct 16, 5:16 PM
P

Thanks for your help, I really appreciate it.

Oct 19, 6:42 AM
Y

We've received your consent form. The records should be transferred shortly.

Oct 19, 9:49 AM
P

Hi, I'm just checking on the status of my record transfer. Any updates?

Oct 21, 8:26 AM
Y

We've initiated the request with your previous provider and are awaiting their response.

Oct 24, 1:44 AM